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By Couchy
A happy customer who will be back
Very good but sometimes a little slow in processing
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By Lynne
Holiday cancellation
Found the staff very helpful when I asked for help dealing with some questions regarding filling in the claims form. I was kept informed throughout the claim process and it was dealt with quite quickly. Thank you.
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By john bell
Good
Very helpful and settled promptly
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By Jayne Henderson-Muse
So Difficult
My mam has been very poorly and in hospital for 16 weeks therefore I couldn't travel, the company have made me jump through hoops to claim my cancellation fee of £600, It still is not settled after 3 months and it is a very difficult time for me
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By Gordon
Claim due to ill health of my wife.
My claim was dealt with quickly and in a sympathetic and professional manner.
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By Michael Lemmon
excellent service
Quick and professional
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By Marita Trees
Glasses claim
Positive outcome but very slow in getting there
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By Kathryn KINKEAD
Disappointing
I was claiming for a cancelled flight and subsequent missed time of holiday. I got a very minimal offer of compensation which barely covered the cost of the insurance. A bit disappointing as I had deliberated alot when booking and thought this was the best policy.
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By Toon hammer
Insurance
Husband,s flight cancelled due to bad health, still waiting for some info
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By Michael Figg
Claim resolved with no issues
Eaay to claim with no hassle, claim was handled reasonably quickly, although it took about a month to receive the money back
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