Rated: Realm Protection
By Mr Ghanbouri
Excellent service
Once I have been able to contact the team the communication was good fast
Rated: Realm Protection
By Mr. Fred
Beware! Their "INCOME Protection" insurance do not pay out if you loose your job!
I lost my job, during the COVID19 period which was within my job probation period. I have had this insurance subscription with Realm Protection (also known as Trent Services and also known as Tokio Marine Kiln Syndicate Limited) for over a year now, and had been paying the premium before i even got a new job late last year. I continued paying for the income protection insurance after i got a new job ( the company where i just got made redundant) and even informed Realm Protection (also known as Trent Services and also known as Tokio Marine Kiln Syndicate Limited) them when i got my new job) about the new job over the phone. Now when i needed them the most during this COVID-19 period when I have lost my job, they have refused to pay the income protection. The value of the payment is not even upto 40% of my gross monthly salary, as I had gotten it to help prevent me from loosing my house incase i ever loose my job. Yet they refuse to payout. What is the use of getting an INCOME PROTECTION insurance if the insurance company has a strategy and system that prevents you from getting paid in such a difficult time. I feel hung out to dry by this company.
Rated: Realm Protection
By Ms. Fishwick
Above and beyond
I would not have got through this without them. With me every step of the way. So helpful and professional. Always there for me. Thank you
Rated: Realm Protection
By Esther
Claim
Excellent service
Rated: Realm Protection
By Mr C
Sickness insurance claim
Friendly staff and claim promptly dealt with Thank you
Rated: Realm Protection
By Ms. Harwood
Excellent service
Wanted to no it I was able to claim due to covid 19 and was advised by staff that it would be okay. And was very helpful
Rated: Realm Protection
By Mr Fleming
Mr Andrew Fleming
Excellent
Rated: Realm Protection
By Mrs Fox
paula fox
i have cancer and unable to work ive had this policy since 2015 getting them to pay out is a joke ! my policy should pay out after 30 days two and a half months now i have been waiting i have supplied everything they asked for now they want full medical records but cant post any forms i have no printer or computer they have already had a sick note plus a report from my doctors telling them when i was diagnosed and why i couldnt work but that's not enough apprently. I also told this company when i was diagnosed with cancer and they never asked for anything then which would of been easier to supply. They wait until everything is on lockdown before they request everything. Totally useless policy !! particularly if you have cancer
Rated: Realm Protection
By Andrea
Quick service considering the circumstances
Quick service
Rated: Realm Protection
By Mr Dzioba
all perfect
all perfect, fast and no issues, big thank you!
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