Claim is based on previous earning so pandemics mean u can’t work along with being off on pregnancy. Pay for £1250 worth of cover but got £120. Disgustingly shocking.
Little information, little empathy shown. Phone contact was as cold as it could be. I keep on being pushed around from one department to another.
Good
After being made redundant from the oil and gas industry, then covid 19 hit and prevented me finding any further work, my lifestyle protection cover was a total godsend as it was the only money coming in during these hard times and kept me afloat with 12 months worth of payments.
Very good,Fast
First Lady did not understand why I wanted to make a claim she did not seem bothered with my distressing situation. The second lady understood and posted me the forms to which I completed and returned. However it has now been over a good few weeks and nothing has been done on my claim. I’m still awaiting the funds and my bills are on hold until I get money from claims.
Sent documents 3 times
From initially taking out the policy I cannot fault any of the staff from Realm. Any questions were clearly answered, staff always polite. Overall I can only say I've had an outstanding service from Realm. Reccomend them to several friends & family from my own positive experience.
Very swift in confirming my claim, excellent service.
Although the government was a pain to deal with your staff has been responsive and helpful all the way through in a difficult time. Thank you once again.