Had to provide extensive details a lot of which didn't appear to have any relevance to my claim
I was in a snowboarding accident and required a medical examination in the local medical centre. After filling out all the necessary information forms, around two weeks later was reimbursed for the costs.
I found this service easy to use and helpful.
The claims process proved to be fairly straightforward and was settled quite promptly.
A fairly quick outcome, although at the time it seemed to take longer. More paperwork to fill in than we anticipated, but can fully understand why claims need to be investigated properly & efficiently. All in all a good outcome & the claims dept kept us up to date with proceedings.
As long as you KEEP absolutely everything to prove the authenticity of your claim you will be dealt with efficiently and speedily.
I found the claim process very easy to follow from my initial email question to completing the forms with the required information and finally to receiving my claim in full.
5
Totally amazed by how professional this company is. Not only received excellent service but also the kind and caring nature by every operator was amazing. Always calling and informing me of the process and reasurring me every step of the way. I will definitely recommend this insurer and will be booking all my holidays with this company
Helpful customer service. I had never claimed anything before, so it was nice to be guided through the process.