Rated: insurefor (Price Comparison)

By B McG

Monday, 10 June 2019

Great service.

My claim was easy to make, dealt with quickly with minimal fuss, and I received payment quickly too. Would use again

Reply from insurefor (Price Comparison)

Good afternoon, Thank you for taking the time to leave your feedback. It is great to hear that your claim process went smoothly, was easy to make and that you would use us again. If we can be of any assistance in the future then please do not hesitate to contact us. Kind regards, Insurefor

Rated: insurefor (Price Comparison)

By Rachel

Monday, 10 June 2019

Very slow with claims

I found them to be incredibly slow with my claim over 2 months. They asked for information and receipts, but rather than asking for all they needed in one go, kept asking for more receipts, more information, almost like delay tactics probably hoping you'd give up and forget the claim. Won't be using them again

Reply from insurefor (Price Comparison)

Good afternoon, Thank you for taking the time to leave your feedback. We sincerely regret that the service you have received from our claims handlers service has not met your standards and we would like to apologise for the negative experience you have had.

Rated: insurefor (Price Comparison)

By Tom

Monday, 10 June 2019

An embarrassment to claims companies

These guys sub contract out to other firms who completely mess you around. I snapped my knee in October and was told the claim was being dealt with. six months down line I’ve had to pay debt collection agencies myself and claim back through one of their failing sub-contractors! Who are going bust!

Reply from insurefor (Price Comparison)

Good afternoon, Thank you for your feedback. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves and our claims handlers, and we’re so sorry to hear this was not met in your interaction with our business. Please feel free to reach out to salessupport@rockinsurance.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Kind regards, Insurefor.

Rated: insurefor (Price Comparison)

By Catherine Gildart

Monday, 10 June 2019

Claim paid in full but took a long time.

I broke my wrist in Florida in early April 2019. I had to pay 3 medical bills whilst over there totalling nearly £1000. The company paid the bills in full but it took them almost two months to do so which I found disappointing.

Rated: insurefor (Price Comparison)

By Agata Jankowska

Saturday, 8 June 2019

perfect insurer thank u

We need to saw a doctor when abroad and insurance cover all cost thank u so much i very happy for chosen your company

Reply from insurefor (Price Comparison)

Good afternoon, Thank you for your feedback. We are happy to hear that your claims process was successful and that you were provided cover. If we can be of any assistance in the future then please do not hesitate to contact us. Kind regards, Insurefor.

Rated: insurefor (Price Comparison)

By Edward Byres

Friday, 7 June 2019

Does what it says

Good

Rated: insurefor (Price Comparison)

By William Harding

Thursday, 6 June 2019

Very good

Submitted all papers which obviously were checked and my claim was verified and agreed fairly quickly. I was notified that the claim was approved and am awaiting payment to my account. Thanks

Rated: insurefor (Price Comparison)

By Louise Hobbs

Thursday, 6 June 2019

Not had a response

I haven’t had a response to my straight forward claim

Reply from insurefor (Price Comparison)

Good afternoon, Thank you for taking the time to bring this to our attention. I am sorry to learn of the delays you have experienced. Our claims handlers are currently in a busy period and have consequently fallen behind their response target. Kind regards, Insurefor.

Rated: insurefor (Price Comparison)

By Lorraine Clucas

Thursday, 6 June 2019

Making the claim and receiving the payout was great

From the claim process to receiving the payout was hassle free. The only problem I had was the initial call to the insurance from abroad, I could not get through on the telephone and nor could the clinic

Rated: insurefor (Price Comparison)

By Fiona Loves Holidays

Thursday, 6 June 2019

Satisfactory

The initial phone call filled me with concern as the young lady did not offer sympathy when I told her about my husband's stroke. She could not have been less interested although did give me the minimum info required to make a claim.

Reply from insurefor (Price Comparison)

Good afternoon, We set a high standard for ourselves and our claims handlers, and we’re so sorry to hear this was not met in your interaction with our business. Please feel free to reach out to info@rockinsurance.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Kind regards, Insurefor.