paperwork is easy to understand, easy to fill in .
Found it hard to get forms told it would be done by email I’m useless with phones contacted you days later explained then was sent forms
Very happy with overall service, very friendly staff
I have paying the income policy insurance for over 7 years and never had to use before. Sometimes i thought was not worthy. Untill the moment we had the covid and i lost my job. Without the insurance payments i would be in a really worse financial situation. The process was simple and response quick as possible. I would recommend.
Never again. Had to jump through hoops not once but every month. Awful.
After 24 years I have made full monthly subscriptions with other loss of earnings insurance company’s and most recently the last few years with yourselves. I am now being advised and pressured into actively seeking employment at this very time when we are going through a very serious COVID pandemic and being advised by government to stay safe protect the NHS and stay at home all the reason for being on full lockdown, the chances of being exposed to the virus in the town where I live is very high.
Follow dislocating my collarbone from a fall from my horse I struggled to work. I put in a claim and if was accepted. The money was on my bank by the end of the week
Sent the paperwork in and that was it. Received the email saying it was successful and I’d receive a payment shortly.
Over the past 2 years I have had to go through two claim processes both times I have been assisted and helped through the process with no conflicts
Reasonable prices. T&Cs simple to understand. Fast to pick up the phone and friendly knowledgeable advisors. Simple to claim. Absolute life saver for me.