Rated: insurefor (Price Comparison)

By B Hope

Thursday, 18 July 2019

Okay but could have done better

Ok initial contact but was given wrong info for printing off correct claim forms. 2nd call, this was rectified very quickly by a lovely & efficient operator. After being emailed confirmation of claim receipt, had no contact for over 2 weeks

Reply from insurefor (Price Comparison)

Good afternoon, Thank you for taking the time to leave a review. We are happy to hear that the service you were provided over the telephone was satisfactory and rectified the original mistake that was made. I am sorry to learn of the delays you have experienced. Our claims handlers are currently in a busy period and have consequently fallen behind their response target. If we can be of any assistance in the future then please do not hesitate to contact us at salessupport@rockinsurance.com. Kind regards, Insurefor.

Rated: insurefor (Price Comparison)

By Martin

Thursday, 18 July 2019

Claim sorted quickly and professionally

Claim sorted and settled within 8 weeks. Slow to answer emails but phone calls dealt with quickly and professionally. Very polite knowledgeable staff.

Reply from insurefor (Price Comparison)

Good morning, Thank you for your feedback. We are please to hear your claim has been settled, and that our staff were polite and knowledgeable. If we can be of any assistance i the future then please do not hesitate to contact us at salessupport@rockinsurance.com. Kind regards, Insurefor.

Rated: insurefor (Price Comparison)

By Rod F

Wednesday, 17 July 2019

Great service

Claims form was easy to understand & complete. Claim was settled very quickly.

Reply from insurefor (Price Comparison)

Good morning, Thank you for your feedback. We are happy to hear your claim was settled quickly, and that everything was understandable. If we can be of any assistance in the future then please do not hesitate to contact us at salessupport@rockinsurance.com. Kind regards, Insurefor.

Rated: insurefor (Price Comparison)

By Jane

Tuesday, 16 July 2019

Good service

My claim was settled with no fuss.

Reply from insurefor (Price Comparison)

Good morning, Thank you for your review. We are happy to hear your claim was settled without any interruption, and you found our service to be good. If we can be of any assistance i the future then please do not hesitate to contact us at salessupport@rockinsurance.com. Kind regards, Insurefor.

Rated: insurefor (Price Comparison)

By Keith

Tuesday, 16 July 2019

Far too much information required - you don’t deal with the insurers

I had a small claim (£120) for a 26 hour delay. I was unaware that I had to claim through a different company - reactive claims. They ask for a ridiculous amount of documents to prove a delay and will only accept it in pdf. I wasn’t going to bother as it was such a hassle but it was money I was due. Firstly they sent me the wrong forms and then They replied after 3 weeks to say I was only delayed 2 hours. I had to tell them to re-read the mountains of documents they asked for as it was clear it was 26 hours. They took another 3 weeks before telling me the claim was successful. It should be far easier to do - surely they can check when flights are delayed and then just need proof I was on flight? I will be looking for an insurer that you deal with directly in future as everything is based on trying to not pay you or put you off claiming.

Reply from insurefor (Price Comparison)

Good Afternoon. Thank you for leaving feedback. We apologise that our service did not meet your expectations. We will pass your comments to our claims department to review in order to assist us reduce and if possible eradicate further instances in the future. Please don’t hesitate to contact us if we can help you with anything else. Kind Regards, Insurefor.

Rated: insurefor (Price Comparison)

By Louisa De Felice

Tuesday, 16 July 2019

you took too long to resolve the matter

overall i would not use your company agsin. Most of the work was done by myself to ensure 3 months later i received compensation. if i insure my car i would not have this much hassel with a claim.

Rated: insurefor (Price Comparison)

By Mrs Tracey Woodhead

Tuesday, 16 July 2019

Excellent

A very prompt service and easy to use

Reply from insurefor (Price Comparison)

Good Afternoon. Thank you very much for your feedback. We are pleased to hear you felt the claim was dealt with promptly. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards, Insurefor.

Rated: insurefor (Price Comparison)

By a

Monday, 15 July 2019

horebel horebel custumer service from reactive claims

very very poor telephone an d email conversaishshins loking just not to pay

Reply from insurefor (Price Comparison)

Good Afternoon. Thank you for leaving feedback. We apologise that our service did not meet your expectations. We will pass your comments to our claims department to review in order to assist us reduce and if possible eradicate further instances in the future. Please don’t hesitate to contact us if we can help you with anything else. Kind Regards, Insurefor.

Rated: insurefor (Price Comparison)

By RW

Monday, 15 July 2019

Claim paid for

Straightforward

Reply from insurefor (Price Comparison)

Good Afternoon, Thank you for taking the time to leave feedback. We are pleased to hear your claim was resolved in a satisfactory manner. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards, Insurefor.

Rated: insurefor (Price Comparison)

By Liam Frost

Monday, 15 July 2019

Claim paid in two months

The claim took a while but that’s expected as I presume they have to monitor every single detail of the claim I was putting through. I rang Insurefor a few times to get updates as I was just wanting to know how far the process was and was kept informed over the phone. I’m glad that it finally reached payable and that my claim was paid sooner than the 7 days quoted.

Reply from insurefor (Price Comparison)

Good Afternoon. Thank you very much for your feedback. Thank you for your patience while the claim was investigated. We are pleased to hear you were happy with the outcome and the claim was paid in a satisfactory time frame. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards, Insurefor.