Rated: insurefor (Price Comparison)
By Jen
Poor communication skills by staff on phone
Compared to other insurers this one fell well below the service I expected. I felt that there were delaying tactics and when having a conversation regards this with an employee, their response was less than professional.
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Rated: insurefor (Price Comparison)
By Donna Blyth
Very good service claimed with no problem
We had to cancel our holiday due to my husband being taken ill the week before. I requested a claim form and was emailed it straight away filled it out for the gp to complete their part sent it off got an email to say they had received the claim them few days later email to say it had been accepted and the money would be in my account within 7 days it went it after 4 days very good service no problem will definitely get insurance with them again
Rated: insurefor (Price Comparison)
By ross
poor to average on payouts
dont think i should need to keep phoning up when you have agrred payment and then to be told it would be resent out after 3 attempts
Rated: insurefor (Price Comparison)
By Ian J
Stress free
So surprised on how quickly our claim got resolved.
Rated: insurefor (Price Comparison)
By Jo jo
Don’t buy this insurance
Difficult to deal with, no continuity, documents requested in error numerous times. I empathy when dealing with a death.
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By Pete Duncan
Did what it was designed for
Apart from a couple of times I had to contact the company, the matter was resolved.
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By David
Efficient
Enquiry handled very efficiently.
Rated: insurefor (Price Comparison)
By Donotusethisinsurancecompany
Appalling service that refuses to settle a genuine claim because there was not visible damage to the vehicle.
This is a Mickey Mouse company that takes people’s money and then refuses to accept a police report following illegal entry to a locked hire car. Because there was no visible damage to the door or window they refuse to settle the claim. Even though the Spanish police officer knew and explained to the insured the method of illegal entry.
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By Sam.E
Thankful
After my unfortunate accident in Spain I was looked after and supported which was so important at this horrible time
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Rated: insurefor (Price Comparison)
By Lindy Loo
Good service on line poor
On line proved inflexible andbunweildy when I tried to use it to change my car - computer said no!!! Person to person help, which I had to resort to was spot on
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