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By Carole Bostock
Holiday insurance claim
Good communication could do it all online
Rated: insurefor (Price Comparison)
By David Clark
Slow response
After sending all paperwork required the claims department disputed accomadation costs and then oayed out using the balance payment of the accomadation as sum paid. I have contacted them to advised them they have not included accomadation deposit that was paid and been informed it take another week to review claim.
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By Craig
Paid out, complicated, bit slow
They paid out, took full 2 weeks to process my claim, didn't contact me at all. When I called checking the status of my claim they were fairly rude. Took 6 working days to process the payment, 3 out of 5. Next travel insurance I buy i'll pay a bit more to use a mainstream insurance company.
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By Pnm
Slow and seems tha no one cares
Slow process, over 2 weeks and still do not have confirmation that we are covered. Claims form is not adaptable to specific claims.
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By Jay M
Poor service, avoid
Two month later - no payment or clear answers what's going on, despite following procedure step by step and having everything approved by the company initially. Very disappointed, avoid if you can.
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By Les Johnson
Easy to use service
The service was swift and easy to
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By Carol Damiral
Not checking documentation
When I returned off holiday was asked for the same documents 3 times which I sent originally
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By Pauline Dolce
Efficient service
No fuss settlement of claim quite quickly
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By Mr Paul Smith
Stress free claim
The correspondence from the insurer was concise and easily understood. The claim form was straightforward to complete. The claim was handled in an efficient and professional manner. I’m very satisfied.
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By Unhappy Sid
not worth the paper is was written on and terribly slow service
it has taken nearly 3 months to get a few pounds back from this policy. They made it as difficult as possible to get any money back and we were left massively out of pocket after our flight was cancelled at the last minute. Would avoid this insurer like the plague
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