Rated: insurefor (Price Comparison)
By Adrian Rudge
Torturous, but full refund received after numerous attempts
My wife suffered a double fracture of her leg 3 weeks before we were due to fly on vacation. The hospital provided a sick note covering the period which we forwarded to the insurers. The insurers rejected the sick note and insisted on getting a letter from the surgeon detailing that we couldn't fly. We only saw the surgeon at the point of the cast being removed, eight weeks after the accident. Once the letter was submitted, the refund was quickly paid, in full.
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Rated: insurefor (Price Comparison)
By Woody
Looking for my glasses
Although the glasses were never found, the claim was dealt with reasonably quickly
Rated: insurefor (Price Comparison)
By
Claim
It took ages to get sorted and was not happy with outcome.
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Rated: insurefor (Price Comparison)
By Mrs Linda McGarry
Brilliant company to deal with.
Serious unexpected illness occurred with my husband in june 2019. informed company we could not travel to a family wedding in italy as I couldn't leave my husband and the company looked after my claim. No problems keeping me up to date when all relevant information was sent to them. I will be renewing my insurance before march. Than you for your help dealing with claim at such a stressful time.
Rated: insurefor (Price Comparison)
By Daniel Kreft
Initially rejected claim
When my flightnto Vienna was cancelled I claimed for loss of accommodation, train fares and airport parking. My claim was rejected because the aircraft could not be fuelled and this was seen by the insurance company as not grounds for paying up.
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Rated: insurefor (Price Comparison)
By Victoria Keates
Not yet addressed
Although correspondence between myself and the company has been good, they have yet to fully settle the claim. When that happens I would give a score of 4
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Rated: insurefor (Price Comparison)
By Mrs Louise Munro
delighted
very happy with the speedy conclusion to the claim
Rated: insurefor (Price Comparison)
By AGee
straightforward
Not as much hassle as I would have expected. Polite and helpful staff.
Rated: insurefor (Price Comparison)
By S D
It was good until the last bill
We were reimbursed quite quickly and all was going well until a late bill arrived, almost a year later we are being chased by debt collectors as the hospital says a bill hasn't been paid, the insurance company say it has but they are not following through to resolve the issue and it is causing a lot of stress but basically the company are not interested. I would not use again!
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Rated: insurefor (Price Comparison)
By Paula Johnson
Very slow
Received claim forms from insurer quickly. Filled them in and submitted them. I waited three weeks and still heard nothing . Contacted them and they then told me I needed estimate from company (Apple) . This was not asked for specified in claim form. Submitted estimate and was then told claim would have to restart from scratch . Shocking unprofessional seevice
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