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By Doreen
Good result
It took a while to settle the claim but I was paid out in full so I can't complain!
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By Wendy Tomes
First time I have had to make a claim and they were very efficient
I have heard horror stories about how some companies try and make it as difficult as they can for you to claim. Insure.com were very helpful on the telephone and the paperwork was detailed which I would expect but not complicated We got a response back within a few weeks and were happy with the outcome
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By Ricky Patel
FANTASTIC!!
My overall claims experience was fantastic, customer service support was great when I needed it, thank you for al your help and support.
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By IVN
Medical claim for hospital consultation.
Whilst on holiday we needed an emergency hospital for our consultation. We phoned the claim line before seeking treatment and had very confusing conversations with the operator who didn't give us a claim number and gave us the wrong details of how to claim when returning home. We therefore had low expectations of how easy it would be to make a claim. There was a lot of information we had to supply but we emailed it over and received an email to reassure us it had been received and was being reviewed. We then received another email approx 2 weeks later informing us that our claim was valid and the money appeared in our bank account a few days later, so in the end it was an easy experience. So on balance we were very satisfied with the service received.
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By JudeK
Insurance honoured
After a freak medical accident I had to cancel my summer holiday. My insurance refunded me the full amount outstanding.
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By Bimalleolar fracture
Got there in the end
The insurance was certainly worthwhile and got me home after a broken ankle in France (many phone calls needed though). Reclaiming medical costs was a bit more hassle, with poor communication from Reactive (!) Claims, but all’s well that ends well and they recompensed me in full.
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By k9 charlie
Not worth the paper it is printed on!
Last time this insurance company will be used by me!
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By Leanne Porteous
Good service
Very quick to respond and answer the phone. Great!
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By Rivinda
Bagged delay
They make it so difficultly and many rules so finally you give up claiming if it’s not a big amount It’s like trying to get water out of dry sand
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By Tommy Sehmar
Terrible
Had to go to the ombudsman so not happy 10 months to be paid
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