Claims Rated
Rated: insurefor (Price Comparison)
By DDV
ratings
ratings
ratings
ratings
ratings
Friday, 11 October 2019

Straightforward

Was told on a Thursday that my mother was end of life; phoned up on Friday,received paper work on Monday,took to doctors to confirm,returned on Friday to insurance company.we have today been informed our insurance claim has been successfully (4weeks) thank you

Claims Rated
Rated: insurefor (Price Comparison)
By Andrew
ratings
ratings
ratings
ratings
ratings
Tuesday, 8 October 2019

Look elsewere if you want travel insurance.

Going through a really bad experience with insurefor.com. Trying to claim for accident but Insurefor.com have been no help, they don't even now what's in there insurance policy.

Reply from insurefor (Price Comparison)

Good afternoon, Thank you for bringing this to our attention. I am sorry to hear of the difficulties you have experienced, and hope that we can make this right with you. I have passed this on to the relevant department who will be in contact with you in the following days. If we can be of any assistance in the meantime then please do not hesitate to contact us at salessupport@rockinsurance.com. Kind regards, Insurefor.

Claims Rated
Rated: insurefor (Price Comparison)
By Chris Mills
ratings
ratings
ratings
ratings
ratings
Monday, 7 October 2019

Unreactive

Reactive claims do not live up to their name. Constant delays and poorly managed. I will never use this company again for travel insurance. It’s the first claim I have ever made after decades of travel insurance.

Reply from insurefor (Price Comparison)

Good Afternoon. Thank you for your feedback. We are sorry to hear that your experience was not of the quality you expected. I have forwarded your comments to the relevant department. Please don’t hesitate to contact us if we can help you with anything else. Kind Regards, Insurefor.

Claims Rated
Rated: insurefor (Price Comparison)
By Dennis Joyce
ratings
ratings
ratings
ratings
ratings
Saturday, 5 October 2019

Holiday claim

No hassle kept informed by email

Claims Rated
Rated: insurefor (Price Comparison)
By GILLIAN SIMS
ratings
ratings
ratings
ratings
ratings
Thursday, 3 October 2019

I am still waiting to hear after 4weeks.

I am still waiting to hear about my claim after 4 weeks. I am disgusted with the way I am being treated. I have been promised on numerous occasions that my claim is being dealt with and I will hear something soon. I have paid in full on this insurance policy and now they don't want to know.

Reply from insurefor (Price Comparison)

Good Afternoon. Thank you for taking the time to leave feedback. I am sorry to learn of the delays you have experienced. I have forwarded your comments to the relevant department. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards. Insurefor.

Claims Rated
Rated: insurefor (Price Comparison)
By Jun
ratings
ratings
ratings
ratings
ratings
Wednesday, 2 October 2019

Slow processing and can be complicated

The support is very good but in terms of claiming refunds and subsequent claims, it is very slow. It will take a lot of time before approval and refund decision will come out. In our case we need to chase and file a complaint before the claims was reviewed. They can be also inconsistent because they keep on asking the same things over and over again. But it the end they manage to grant the claim as discussed.

Reply from insurefor (Price Comparison)

Good Afternoon, Thank you for posting a review. I am sorry to learn of the delays you have experienced. I have forwarded your comments to the relevant department. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards, Insurefor.

Claims Rated
Rated: insurefor (Price Comparison)
By Anthony george Fawcett
ratings
ratings
ratings
ratings
ratings
Wednesday, 2 October 2019

Good, but.

Managed ok but there were a couple of items in form I had to phone about. Person on phone very helpful.

Claims Rated
Rated: insurefor (Price Comparison)
By Sylvia
ratings
ratings
ratings
ratings
ratings
Wednesday, 2 October 2019

Not the quickest

Not the simplest or quickest. Never had to claim on a travel policy before, so nothing to compare with, other than the friend who I was meant to be traveling with. Her claim with a different company was settled in 2 days without any need for doctors certification as it was under £500 claim. Mine took 3 weeks and cost me for doctors signing form. She got full refund (less excess) I got refund - less excess- less duty tax -less atol charges. So I was £33.50 worse off for same claim and it was her that was ill!!

Reply from insurefor (Price Comparison)

Good Afternoon. Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. I have forwarded your comments to the relevant department. Please get back in touch if you require further assistance. Kind Regards, Insurefor.

Claims Rated
Rated: insurefor (Price Comparison)
By Freda
ratings
ratings
ratings
ratings
ratings
Tuesday, 1 October 2019

excellent

Registered claim. Sent in necessary documents. Claim paid within three weeks.

Claims Rated
Rated: insurefor (Price Comparison)
By Jason Kenny
ratings
ratings
ratings
ratings
ratings
Tuesday, 1 October 2019

Forgot to get me home but made it all better afterwards

My call for medical assistance was my entry point. I was told a team would contact me to repatriate me. That never happened so I had to get myself. Pretty smooth claims process once home and no quibble full payment within three weeks.


Page 12 of 53