Rated: insurefor (Price Comparison)
By Traveller G
Will not use this insurer again
Insurance only really gets tested if and when you need to make a claim. In my case, it took over two years and involvement of the Financial Ombudsman to resolve my case. I eventually received a fair settlement but the service from the claim handling company (Reactive Claims) was appalling.
Rated: insurefor (Price Comparison)
By B. Boylan
Swift Service Provided
Clearly a lot of detail was required & proof of my claim, so important forms were needed to be completed, however if you had everything to hand these were straightforward enough. Once submitted, good acknowledgements were provided and a swift successful outcome was provided.
Rated: insurefor (Price Comparison)
By Sonia Martins
People that listen to you and are there to help you
.
Rated: insurefor (Price Comparison)
By David Forshaw
Efficient
Knee injury whilst skiing in Canada. All handled well from the first phonecall in the hospital to being reimbursed.
Rated: insurefor (Price Comparison)
By Carol Browne
Travel insurance
Paid a week travel insurance with Staysure but never received anything or contact number. Wast of £12.99, not happy.
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Rated: insurefor (Price Comparison)
By Julie Lawn
Appalling. Uses a third party, Reactive Claims
DO NOT USE THIS COMPANY! They use a third party company, Reactive Claims whose sole purpose as far as we can see is to defute any claim on the most spurious of reasons. Eg. Did the travel company refund you - NO?! or we wouldn't be claiming!!
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Rated: insurefor (Price Comparison)
By Alison
Awful claims service - Beware!!!!
I took annual insurance out for my husband and I and on the 20th December my father-in-law who was 81 years old fell ill and was taken into hospital. We were scheduled to go away on 31.12.19 for 2 days. My father-in-law condition worsened so I called insurefor.com to see if I was covered if I cancelled to find their offices were shut over the Christmas period until 2nd January and whilst they had an answering service in place nobody was allowed to offer advice. On the 30th December we were told my father-in-law had between 7-10 days to live and was placed on palliative care. Obviously I cancelled the 2 night break. 2nd January I rang insurefor.com and was sent a claims form. I filled it In and sent it complete with doctors certificate and confirmation from the holiday provider I’d cancelled. 13th January my father-in-law passed away. I spoke to the claims processors to see how the claim was progressing and was told I needed to send confirmation I hadn’t receive a direct refund from the holiday provider which I did by return. A week passed and I heard nothing so rang again to be told they were short staffed. I continued to ring to be assured the claim would be looked at but they were still short staffed. Finally 14th February when I called again and spoke to a gentleman he assured me the claim would be looked at by close of business. Later that afternoon I received an email advising the claim had been agreed and funds would be credited to my nominated account withIn 7 working days. By my reckoning that would have been no later than 25th February. 25th February arrived but no money was credited to my bank account so I called to be told insurefor.com had not sent any funds to settle the claim but not worry. Well yes I was worried what did they mean they didn’t have sufficient funds to pay the claim. I explained this claim was due to a bereavement which was very stressful and this was just adding to that stress the lady apologised but said the money should be with me before the end of the week. The money finally credited my account on the 27th February. I will think twice before using insure for.com again as I thought they were a reputable company.
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Rated: insurefor (Price Comparison)
By JACEK KUZMA
Poor communication, process takes ages.
I'm still waiting for a response to my last email. Compensation paid below the rates stated in the policy documents.
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Rated: insurefor (Price Comparison)
By Emma Hicks
Very easy and quick settlement
Although I had to submit a lot of paperwork, it was easily explained and settled quickly.
Rated: insurefor (Price Comparison)
By Rodney Levy
really good pleased with the outcome
As above
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